About Us

Lifeline Store was established with the goal of delivering high-quality medical products to help our clients enhance their lives and maintain their independence.

Address: Guanajuato 224 P8, Colonia Roma, Cuauhtemoc. 06700. Ciudad de Mexico.

Phone : 18882125507

contact@lifelinestore.net

Last updated 1/1/2022

 

The site www.lifelinestore.net is a virtual store of the brand LIFELINE STORE if you buy on the site, you accept the following terms and conditions, please review them carefully.

Shipping method

Shipments will be made through the door to door service of the chosen delivery provider taking into account their terms and delivery policies. The cost of shipping will be charged in US dollars, in addition to the price of the product to cover shipping costs. These under the rate table you choose at the time of purchase.

Methods of Payment

By Credit or Debit Card through the secure platform of the website, customer data are confidential and are safeguarded by LIFELINE STORE. VISA and MasterCard are accepted.

Privacy and data security

When using the LIFELINE STORE website, be sure to maintain the confidentiality and security of your data and your account password, as well as to restrict access to your computer to avoid possible unauthorized use. The user of this website assumes responsibility for the activities that are generated with your account and password and to take all measures to prevent the theft of the same.

If at any time the client believes that his account or data are being used by third parties, he should inform us by e-mail at contact@lifelinestore.net.

The data provided by the customer through our website is information that will be kept in absolute confidentiality and which is requested to deliver the orders. The data will never be shared with third parties.

Order Cancellation Policy

If the customer so wishes, he/she can cancel his/her order within one hour after the purchase has been made.

You must inform us of your decision by email contact@lifelinestore.net.

If the payment was made by credit or debit card, the money will be refunded within 48 hours.

Return Policy

The return period in our online store is 5 days from the reception of the order.

To return any item from our online store contact us at contact@lifelinestore.net.

Below, we inform you how to proceed in each case:

  1. Product damaged during shipment

When you receive the product you should check it well. If you find that it has been damaged during shipment you should contact us immediately through our contact channels.

  1. Incorrect product

In the event that we have made a mistake in the shipment of the product, you have 2 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the e-mail address contact@lifelinestore.net.

The costs will be borne by us.

  1. Defective product

In order to return a defective product, the defect of the merchandise must first be verified by sending photos showing that the item is actually damaged or deteriorated.

This warranty does not include deficiencies caused by negligence, blows, improper use or manipulation, incorrect installation not carried out by the authorized installer when applicable, or materials subject to wear and tear due to normal use.

 

The warranty will be void:

If any of the data on it or on the proof of purchase are modified, altered or replaced.

To make use of the warranty, it is essential to present the proof of purchase.

  1. Product does not meet your expectations

If you receive the product and it does not meet your expectations, do not worry, you can return it within 5 calendar days of receipt of the product. To do so, all you have to do is contact the Medical Warehouse by any of the available means. It is necessary that the product is in perfect state of conservation with all its accessories.

 

After having received the merchandise in our warehouse and checked its condition, you will be refunded the amount of your order, minus the transport costs, by bank transfer.

Warranty

All our products have a one month warranty.

The warranty covers manufacturing defects and the warranty does not apply in case of misuse of the product.

 

Access to the Web Page

No part of the site may be downloaded or modified.

The use of content, products, and prices, digital downloads or copying of information for the benefit of third parties is not authorized. It is strictly prohibited to link or hyperlink to any part of our LIFELINE STORE site that presents LIFELINE STORE in a misleading, false, derogatory or offensive manner. LIFELINE STORE may demand the immediate removal of such link or hyperlink without justification.

The use of this site does not grant any rights with respect to the Online Store or any rights to the products offered.

It is forbidden to attempt to modify the information on the LIFELINE STORE site or to use any of the images found on the site.

LIFELINE STORE reserves the right to modify, expand, or reduce any information contained on our website, without any obligation to notify its users in advance.

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